Herbert Wigwe
Access
Bank deepened its commitment towards providing easy banking
experience to customers by leveraging the pervasive WhatsApp social
media platform to bring its Banking Relationship Managers closer to
its customers.
Customers
can now use the Bank’s market leading and feature rich Mobile App,
Access Mobile, available on IOS and Android platforms, to
effortlessly engage their Relationship Manager in the provision of
customised and responsive banking services, using the WhatsApp
messaging platform.
The
service, which is first of its kind in the Nigerian Banking Sector
and launched in April 2018, according to Access Bank GMD/CEO, Herbert
Wigwe is in line with its vision to change the face of banking on the
continent by leveraging innovation and technology, while ensuring
that customers are provided with the opportunity to enjoy ease of
access and engagement in their banking transactions and maximise
their financial opportunities. He stressed that the three core values
- speed, service, and security - upon which the Bank remains
steadfast, requires a high level of innovation and thought leadership
which again is demonstrated with this WhatsApp feature.
“Driving
customer intimacy and providing engaging and convenient access to
financial services across all channels remain a key focus area for us
and we will continue to drive and implement solutions to provide a
best in class service for our customers", Wigwe
stated.
The
WhatsApp banking tool for reaching Access Bank’s Relationship
Officers is the latest in the series of innovative features
championed by Access Bank. Several of these efforts, especially in
the areas of customer experience, personal banking and sustainability
have fetched recognitions and awards from local and international
platforms, the most recent being the Karlsruhe and
Euromoney awards.
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